Terms & Conditions

CENTAUR DESIGN

Terms and Conditions

Centaur Design are completely dedicated to customer's total satisfaction. If you have any suggestions or comments please email us at centaurdesign1@gmail.com

Shopping

Making a purchase could not be easier. Just browse our website and click on the image of the item/s you wish to purchase. For Belts, a  variety of colours and options can be seen when clicking on the larger photograph. When you have found a product that you wish to order, select your size, colour & metal choice from the drop down list and add it to your shopping basket by clicking the "add to basket" button. You then have the option to continue shopping or go to basket. If you are happy with your purchase, click 'proceed to check-out'. There are 3 choices before paying, Express Check Out, which allows you to buy your product quickly without having to create an account, Existing customer's login and New User: create an account (which makes it easier to order on subsequent visits).

Special Instructions Box (on the order summary page at the checkout)

Please use this box to enter in important information, such as urgent date, waist size, wrist size, colour of plating, colour of leather, if this information is not automatically generated when ordering an item.

Purchasing & Payment

We take credit card payment using a secure server to protect our customers. We accept all major credit & debit cards for payment (except American Express). You may provide your credit card information via phone, mail or over the Internet (secure site). Please quote your order number in all communications.

PayPal

We have recently added this method of payment which saves time and makes it so quick to place an order if you have a PayPal account, avoiding the necessity to create an account or enter any personal details.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If you are shopping from outwith the U.K. for example North America or Europe, place your order and your credit card company will convert the transaction to US Dollars or into your own country's currency.
Payment for items are taken at point of sale after a confirmation of order has been emailed to the customer. This ensures that funds are available for orders to be made and posted to the customer.

Delivery Times & Costs

For products to be delivered within the United Kingdom, dependent upon the value of the item/s, we will ship either by first class recorded post or next day Special Delivery service.  A flat charge of £5.65 (recorded delivery) is made for items costing £50.00 or less.  Any mulitple items will be charged at cost, dependant upon the weight and value of the total goods in the package.  Special Delivery costs (next day service) begin at £6.75 - £20.00 (weight dependent). Parcels can be tracked on the Royal Mail track & Trace website.
For products to be delivered to the Rest Of The World cost vary from £12.00 -  £25.00  (weight & value dependant) by Royal Mail International Signed for delivery. This service normally takes 5-8 working days and requires a signature on arrival. This is an insured service. Parcels can be tracked up until they leave the UK.
Delivery Schedule
If items are in stock, they can be dispatched on the same day as the order is received. However, as we stock such a wide range of products, some will need to be made from scratch. Therefore, we advise that delivery may take up to 28 days. Goods are not dispatched until full payment has been received.
Delivery times vary throughout the world. Please allow up to 28 Days for delivery to non-UK addresses.  Ordered commissioned items or items that require plating or engraving may take longer than 28 days. We can email approximate delivery times and we always strive to work within customer timescales where possible, eg weddings, birthdays and anniversaries.

Back Orders
If your item is not in stock and will take longer than 28 days to arrive, we will send them on as soon as they are available. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait.

Our Refunds & Returns Guarantee

All of our products come with a 14 day no quibble guarantee providing that they are returned unused, unworn, in the original packaging and in re-sellable condition. Exclusions to this are commissioned pieces which are ordered specifically to the customer's request.
Belts that are returned can be exchanged for an alternative if they are un-worn and in the same condition as when dispatched.  If a replacement belt is required due to the size being given incorrectly at the time of order by the customer, return postal charges will be incurred cost.
Exclusions are hand-stitched, western front-fastening belts, which are made to measure. If the size ordered is incorrect by the customer, it will cost a further £10.00 & P+ P to remake, replace or alter this style of belt, on return of the 1st belt.
Returns of commissioned items
We will not accept the return, or refund the cost of a returned item which has been  made especially for a customer. This includes jewellery or buckles that have been altered in any way to the customer's request and differ from goods offered as standard on our website.  This includes pieces that have been gold-plated, silver-plated or antique-finished.


*All our items are VAT free* (we have not added the usual 20% of value added tax to the cost of any of our products)

 

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Centaur Design
3 Bear Gates, Traquair,
Innerleithen, EH44 6PN
Office: 01896 831376
Studio: 01896 830947
Email: centaurdesign1@gmail.com
 
Online payments & payment gateway - PayPoint.net Accepted Payment Methods